mega198 Privacy Policy

01 Information We Collect

When you register or use the mega198 platform, we collect several categories of information depending on how you interact with our services. This information is required to ensure your account functions properly and to comply with the international licensing requirements that bind us.

Categories of information collected by mega198 include:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and nationality — required for age verification and KYC (Know Your Customer) compliance.
• Contact Information: Email address, mobile phone number and mailing address where applicable.
• Financial Information: Details of your payment methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency wallets that you use for deposits and withdrawals.
• Account Information: Username, login history, transaction records, betting history, account balance and bonus activity.
• Technical Information: IP address, device type, operating system, web browser, and session data automatically generated while you use our website.
• Communication Information: Records of conversations with our 24/7 customer support team via live chat or email.

02 How We Use Your Information

mega198 uses the information collected solely for legitimate purposes directly related to providing our platform services to you. Every use of data is guided by the principles of minimum necessity and lawfulness.

The main purposes for which your data is used include:

• Opening, verifying and managing your mega198 account, including age checks to confirm you meet the minimum age requirement of 21 years and above.
• Processing deposits and withdrawals through your chosen payment methods accurately and securely.
• Providing effective 24/7 customer service in Bahasa Melayu and English.
• Detecting and preventing fraud, account hacking, money laundering and platform abuse.
• Complying with legal obligations and licensing requirements that bind mega198 as an online betting platform operator.
• Sending important notices relating to your account, changes to terms, security updates and transaction information.
• Improving and developing platform features based on aggregated, non-identifiable usage patterns.
• Supporting responsible gambling programmes, including identifying signs of risky gambling behaviour.

03 Data Sharing and Disclosure

mega198 does not sell or transfer your personal information to third parties for commercial marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to function properly.

• Payment Service Providers: Transaction information is shared with authorised payment processors such as e-wallet and banking service providers, solely to complete your transactions.
• Game Software Providers: Required game data is shared with our licensed game providers to enable you to play and to process winnings.
• Regulatory Authorities: Certain information may be shared with licensing authorities or law enforcement agencies when required by law or court order.
• Identity Verification Services: KYC documents may be processed through regulated third-party identity verification services to ensure accuracy and fraud prevention.

All third parties we work with are required to comply with data security standards equal to or stricter than our own policy. They are only permitted to use your data for purposes we specify.

04 Data Security and Protection

mega198 implements a range of technical and operational measures to protect your personal information from unauthorised access, disclosure, alteration or unlawful destruction. Data security is our absolute priority.

• SSL/TLS encryption for all communications between your browser and mega198 servers.
• Account passwords are stored in cryptographic hash form and are never stored as plain text.
• Strict access controls — only authorised staff can access user data, and only to the extent necessary for their duties.
• Security audits and penetration testing are carried out regularly by independent parties.
• 24/7 monitoring systems to detect suspicious activity and unauthorised access attempts.
• Regular data backups to ensure service continuity and recovery in the event of an incident.

While we take every reasonable measure, no security system is perfect. We encourage you to use a strong password, not share your login details and enable two-factor authentication when it is available on your mega198 account.

05 Cookies and Tracking Technologies

mega198 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies (Required): Necessary for basic website functions such as login session management, security and navigation. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language selection, display settings and login information for your convenience.
• Analytics Cookies: Help us understand how visitors use our website on an aggregated basis, without identifying individuals, for improvement purposes.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of parts of the mega198 platform.

06 User Rights Regarding Personal Data

As a mega198 user, you have protected rights relating to your personal information. We respect and fully support the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to legal retention obligations binding on us.
• Right to Object to Processing: You may object to the processing of your data for certain purposes, including promotional communications.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.

To submit any request relating to the above rights, please contact the mega198 customer support team via 24/7 live chat or email. We will process your request within a reasonable period and respond in accordance with applicable legal requirements.

07 Cross-Border Data Transfers

mega198 operates under an international licence, which means some of your personal information may be stored or processed on servers located outside Malaysia. Such data transfers are carried out in accordance with strict security protocols.

We ensure that any international data transfer is protected by appropriate mechanisms, including standard data transfer agreements that bind recipients to data protection standards equivalent to our own policy.

By using the mega198 platform, you consent to the transfer and processing of your personal information outside Malaysia in accordance with the terms of this privacy policy.

08 Children's Privacy and Protection

The mega198 platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.

All account registrations go through a strict age verification process. If we find that information has been provided by an individual who has not reached the required age limit, the account will be closed immediately and all related information will be deleted promptly.

09 Links to Third-Party Websites

The mega198 website may contain links to third-party websites in certain contexts. When you click on such links and leave our platform, our privacy policy no longer applies.

mega198 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. The presence of links to other websites does not mean we endorse or take responsibility for their content.

10 Changes to This Privacy Policy

mega198 reserves the right to update or modify this privacy policy at any time. Any material changes will be communicated to registered users via email or a prominent notice on the platform before the changes take effect.

The "Updated" date at the top of this page reflects the latest version of this policy. Continued use of the mega198 platform after a policy change is considered your acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how your personal information is protected and managed.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this privacy policy or the way mega198 handles your personal information, we are here to help.

You may contact the mega198 privacy and data protection team through the following channels:

• 24/7 Live Chat: Available directly on the mega198 platform in Malay and English.
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable time. For formal user rights requests, we will provide an acknowledgement of receipt and notify you of the expected processing time.